Dear Valued Water Customer,
We are writing to inform you of a recent technical issue that may have affected your account. Between Thursday, March 26th, and Tuesday, March 31st, a technical glitch occurred within our billing software. As a result, while your online payment was successfully processed, it was not immediately saved or reflected within our internal billing program.

We want to assure you that as of today, April 2nd, this issue has been fully resolved. Our team is manually updating all affected accounts, and all payments made during that window will be officially posted to your account by the end of the day.

What this means for you:

• No Action Required: You do not need to resubmit your payment or contact our office.
• No Penalties: No late fees or service interruptions will occur as a result of this software delay.
• Confirmation: If you received a confirmation email at the time of your original payment, that record remains valid.

We sincerely apologize for any confusion or concern this may have caused. Thank you for your patience and for being a valued customer.

 

Sincerely,

Daniel B. Smith
General Manager
Apple Valley Foothill CWD