**MEMORANDUM**

**TO:** Board of Directors, Apple Valley Foothill County Water District
**FROM:** General Manager
**DATE:** August 28, 2026
**SUBJECT:** Service Disconnection Request & Account Status – Customer: Grace [Last Name]

**Purpose**
This memorandum informs the Board of a customer-requested water service disconnection and meter removal scheduled for completion today, Friday, August 28, 2026.

**Account Background & Current Status**
The customer, Grace, requested a complete shutoff. In response, field staff are removing the water meter today. Per District guidelines, the account is transitioning to our lower-rate monthly infrastructure maintenance invoice to cover ongoing system upkeep.

**Matters for Board Consideration**
The customer has requested a review of her financial obligations to the District. I am submitting this request to the Board to determine if any past, current, or future monthly invoices for this account will be:
1. Reduced
2. Waived entirely
3. Stopped permanently without an active Opt-Out agreement

**Regulatory Framework**
Any final determination or adjustments made by the Board regarding this account's operational structure, service status, or billing exceptions shall be executed in strict compliance with the protocols established under **Resolution No. 2026-05**.

**Next Steps**
I have informed the customer of her option to formally "Opt Out" to legally halt the Basic Monthly Fee. I will update the customer on any billing adjustments pending the Board’s directive at the next scheduled meeting.